Privacy Policy

This Privacy Policy applies to the access and use of services of this website, as provided by Samsung Electronics Singapore Pte. Ltd. ("Samsung"). We will refer to these as the "Services" in this policy.

It is important that you check back often for updates to the Privacy Policy. We may update this Privacy Policy periodically to reflect changes in our personal information practices with respect to the Services or changes in applicable law.

The most current version of the Privacy Policy will always be available here: https://dsseapartnerportal.com/policy/

Information You Provide

When you create an account or profile with us, we ask for information such as your name and contact information such as email address.

AI-Assisted Document Verification

All documents you upload are processed by an external AI vision service (OpenAI) to automatically verify the quantity, document reference number, and consignee (end-customer) information you entered against the document. This processing is carried out under a zero-retention agreement: the third-party service provider does not store the document content beyond the single verification request and does not use it to train its models. Sensitive information such as unit prices and other monetary information may be masked or redacted on the documents you upload for this purpose — this will not affect verification — but quantity, material/product reference, and consignee name and country must remain legible for the automated check to run.

Purpose

We use the information we collect for the following purposes:

To register for our Services.
To provide the Services.
To operate, evaluate, and improve our business.
To protect the legal rights and interests, property, or safety of Samsung, or any of our affiliates, business partners, or customers.
To respond to your requests and queries, including about your personal information.
To protect against, identify, and prevent fraud and other criminal activity, claims, and other liabilities.
To comply with and enforce applicable legal requirements, relevant industry standards, and our policies.

We use and combine the information we collect about you from our Services, devices, or other sources to provide you with a better experience.

Disclosure to Third Parties

We disclose your information internally within our business, as well as to the following entities, for the purposes described above.

Affiliates	Other Samsung group companies which we control or own, under control, or under common control with.
Business Partners	Partners who we work together with.
Service Providers	Carefully selected companies that provide services for or on behalf of us, such as companies that help us with analysis of data collected through Services. An external AI vision service (OpenAI) is engaged to automatically read and verify the quantity, document number, and consignee details on evidence documents you upload under a zero-retention (no model-training) agreement.
Other Parties when Required by Law or as Necessary to Protect Our Services	It may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
Other Parties with Your Consent or at Your Direction	We share information about you with third parties when you separately consent to or request such sharing.

Security

We have put in place physical and technical safeguards to keep the information we collect secure. We also take appropriate measures, in compliance with applicable law, to ensure that the personal information collected by third parties remains secure. However, please note that no website, Internet transmission, computer system, or wireless connection is completely secure and you agree to use the Services at your own risk.

Transfer of Data

Your use of our Services will involve the transfer, storage, and processing of your personal information within and outside of your country of residence, consistent with this policy. In particular, your personal information may be transferred to the Republic of Korea.

In addition, your use of the Services may also involve the transfer, storage, and processing of your personal information to other countries where necessary.

Rights over Personal Data

Your personal information belongs to you. In accordance with applicable law, you have the right to ask us to provide details about what we have collected, to delete it, or to exercise any other right you may have. However, requesting the deletion of your personal information may also result in a loss of access to Services we provide. We will not delete data that we are required by law to retain.

To make a request concerning your rights or to make an inquiry, contact us.

Retention of Personal Data

We will not keep your personal information for longer than is necessary for the purpose for which it was collected, unless otherwise required by applicable law. This means that information will be destroyed or erased from our systems when it is no longer required.

Cookies

Cookies are small files that store information on your computer, TV, mobile phone, or other devices. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:

Cookies can remember your sign-in credentials so you do not have to enter them each time you log on to a service.

Cookies are retained for no longer than necessary to provide the function for which they are used.

Contact

You can contact us to update your preferences, exercise your rights, submit a request, or ask us questions at:

DSSEA Process Innovation & SCM
Samsung Electronics Singapore Pte. Ltd.
3 Church Street, #26-01 Samsung Hub, Singapore, Singapore
Email: roy01.kim@samsung.com / xinxiang.ewe@samsung.com